Waste Collection Stockwell Privacy Policy

This Privacy Policy explains how Waste Collection Stockwell collects, uses, stores, shares and protects personal data relating to our customers in the Stockwell area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. This Privacy Policy applies to all Waste Collection Stockwell customers and prospective customers within our service area, including individuals, households and business contacts.

Who we are and how to contact us

Waste Collection Stockwell is a waste and recycling collection service provider operating in the Stockwell area. For the purposes of data protection law, we act as the data controller when we determine how and why your personal data is processed.

If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our main customer communication channels or any written correspondence you receive from us.

Personal data we collect

We collect and process different categories of personal data in connection with our waste collection services. The main types of data we may collect include:

Identification and contact details, such as name, title, billing address, service address, email address, telephone number and preferred contact method.

Service and account information, such as details of your waste collection arrangements, bin size and type, collection schedule, recycling preferences, service history, account numbers, contract information and communications relating to your service.

Payment and billing information, such as payment method, partial card details where necessary for processing, payment history, invoices, outstanding balances and records of payments received.

Technical and usage information, such as details about how you interact with our website or online tools, your IP address and basic device information, where this is necessary to operate and secure our services.

Correspondence and communication data, such as records of telephone calls, emails, web forms, complaints, enquiries, feedback and notes relating to our interactions with you.

Operational and site information, such as notes from service visits, photographs taken to document the condition or placement of waste containers or evidence of contamination or misuse, where necessary for the delivery and monitoring of the service.

How we collect personal data

We collect personal data from you in a number of ways, including:

When you contact us to request a quote, arrange a collection, sign up for a contract or otherwise enquire about our services.

When you communicate with us by phone, email, post, online forms or through any customer service channel.

When we provide waste collection, recycling or related services at your property or business premises.

From third parties where this is lawful and relevant, such as local authorities, managing agents, landlords or business partners that help arrange services on your behalf.

From publicly available sources where necessary to verify address details or business information in connection with the provision of services.

Lawful bases for processing your data

We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on the following lawful bases:

Contract. We process personal data to enter into, administer and fulfil a contract with you, for example to set up and deliver waste collection services, manage your account, issue invoices and handle service requests.

Legal obligation. We process personal data where necessary to comply with our legal and regulatory obligations, including health and safety requirements, environmental regulations, financial record keeping and responding to lawful requests from authorities.

Legitimate interests. We process personal data where this is necessary for our legitimate interests and where these are not overridden by your rights and interests. This includes activities such as managing and improving our services, handling queries and complaints, maintaining accurate records, protecting our staff and property, preventing fraud and ensuring the efficient operation of our business.

Consent. In limited circumstances we may rely on your consent, for example for certain forms of direct marketing communications or for the use of optional cookies on our website. Where we rely on consent, you can withdraw it at any time using the contact details provided in this policy or the options in our communications.

How we use your personal data

We use your personal data for the following purposes:

To set up, manage and provide waste collection and related services at your address or business premises.

To communicate with you about your service, including service updates, changes to collection times, invoices, payment reminders and responses to your enquiries or complaints.

To administer billing, process payments, manage debt recovery and maintain financial records.

To plan routes, allocate resources and monitor the performance and quality of our collection services.

To improve our services, including by analysing feedback, reviewing service data and addressing recurring issues.

To comply with applicable legal, regulatory and accounting obligations and to cooperate with regulators and public authorities where required.

To protect our rights, property, staff and customers, including in connection with suspected fraud, misuse of services or disputes.

Data sharing and processors

We may share your personal data with selected third parties where this is necessary and lawful. These third parties act either as data processors on our behalf or as separate data controllers, depending on the circumstances.

Data processors that may process your personal data on our behalf include:

IT and systems providers that supply and support our customer databases, route planning tools, communication systems and website hosting.

Payment processors and banking providers that facilitate card payments, direct debits and other payment methods.

Customer service and communication platforms used to send service notifications, emails or text messages.

Professional advisers such as accountants or legal advisers who assist us with compliance, auditing and dispute resolution.

We may also share data with other controllers where necessary, such as local authorities, regulatory bodies, law enforcement agencies, insurers or debt recovery agencies, where this is required by law or necessary to protect our legitimate interests or the interests of others.

Whenever we use data processors, we ensure that appropriate contractual and technical safeguards are in place so that your personal data is processed securely and only in accordance with our instructions.

International transfers

In some cases, our service providers may process personal data in countries outside the United Kingdom or outside the European Economic Area. Where this occurs, we take steps to ensure that your personal data is given an equivalent level of protection, for example by using approved standard contractual clauses or ensuring that the recipient is subject to adequate data protection laws.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, and to meet any legal, accounting or reporting requirements.

In general, we retain customer account and service records for as long as you have an active service with us and for a reasonable period afterwards to deal with queries, disputes or legal claims. Financial and invoicing records are typically retained for a period required by tax and accounting laws. Operational records, such as route and service logs, may be kept for shorter periods, unless needed for an ongoing matter.

When personal data is no longer required, we securely delete it or anonymise it so that it can no longer be linked to an identifiable individual.

Your data protection rights

Under data protection law, you have certain rights in relation to the personal data we hold about you. These include:

The right of access. You can request confirmation of whether we process your personal data and request a copy of that data, along with information about how we use it.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data that we hold about you.

The right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.

The right to restrict processing. You can ask us to restrict the processing of your personal data in certain situations, such as while we are investigating a concern about its accuracy.

The right to object. You can object to our processing of your personal data where we rely on legitimate interests, including in relation to certain forms of direct marketing.

The right to data portability. In some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your data protection rights have been infringed. In the United Kingdom, this is the Information Commissioner's Office. We would, however, welcome the opportunity to address your concerns directly before you approach the supervisory authority.

Security of your personal data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. These measures include access controls, staff training, secure storage and regular review of our security practices. While no system can be completely secure, we work to ensure that the level of protection we apply is appropriate to the risks associated with the data we process.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or the way we process personal data. Any updated version will apply to all Waste Collection Stockwell customers in our service area from the date it is made available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.